Free Shipping on Order over $300*. Low Minimum Case Packs.

Returns
For general wholesale purchases, if your purchase arrived damaged, or if items in your order do not meet your expectations, please contact us within 3 business days. We want to make it right!

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Before returning or exchanging items please contact orders@jojomodernpets.com and provide your Order ID # if placed online, date of order and shipping address. Our staff will contact you within 2-4 business days to make arrangements for returns.

Returns/Exchanges do not include shipping and handling.

*For Free shipping orders, Returns/ Exchanges shipping and handling fees are the responsibilty of the customer. We can provide shipping labels, charges will be deducted from your initial invoice.

Holiday Returns: Restrictions apply to holiday returns. Halloween and Holiday items must be returned three weeks (21 days) before October 31st and December 25th to receive credit. Any return request after the allotted period will be offered an exchange or replacement, so long as they meet the criteria of returned items listed above.

Items Shipped Directly from the Manufacturer: Drop-shipped items (which are noted on the packing list) may need to be returned directly to the manufacturer. Shipping and Handling fees maybe applied.

Did Your Order Arrive Damaged? All shipments are fully insured; damaged merchandise will be replaced promptly.

If a package appears damaged at the time of delivery, you have the right to refuse it. If you discover the damage after opening the box, do not dispose of original shipping cartons or the damaged merchandise, as examination by the carrier’s inspectors may be necessary.

Distributors, direct purchasing agents, closeout companies and others outside of wholesale buys or buying group orders, are required to schedule pick up from Oswego, IL unless otherwise specified. Loading and delivery of goods is the responsibility of the buyer unless specified in invoice or PO. Terms may be provided based on references. All goods are considered new condition. Return request on sales to any of the business listed above, must be emailed to sales@jojomodernpets.com. Free returns and credits are not applicable. Returns are dealt with on a case by case order.

 

Note: We do not ship used products. All used items are destroyed or donated.